How do I use Too Good To Go?

a month ago

Update: 16 June 2020

When you pick up your Magic Bag, please remember to swipe your own in-app receipt - and follow the UK Government’s social distancing guidelines.

New to Too Good To Go? The below pointers will help you get the most from your experience.

1. Embrace the mystery

You won’t know exactly what’s in your Magic Bag until you pick it up. This gives stores the flexibility to make sure nothing goes to waste, and it gives you an exciting and delicious surprise.

2. Be on time

You’ll find your collection time on your in-app receipt.

3. Swipe your own receipt once you’re in-store

When your collection window has started, a button on your in-app receipt will read ‘Swipe to redeem’. It’s important that someone from the store sees you swipe your receipt, but please don’t hand them your phone - we want to ensure everyone keeps a safe distance from each other.

4. Stay notified

Occasionally, stores will sell out of food unexpectedly - even if you’ve already ordered one of their Magic Bags. One of the ways they’ll try and let you know is through a push notification, so be sure to have notifications switched on - to do this, tap ‘More’ on the bottom right corner of the screen, then go to ‘My Profile’ and tap ‘Notifications’.

5. Cancel in plenty of time

Sometimes, plans change. If you order a Magic Bag that can no longer be claimed, just be sure to cancel the order a minimum of two hours ahead of your collection slot for a full refund.

Got a question? Our team is here to help. Contact us via the help centre on the app, and we’ll get back to you as soon as we can.

Rachel Ramsay
Content Manager