Terms of Usage 

Latest update, May 10th 2016

 

IMPORTANT LEGAL NOTICE

This page (together with our Privacy and Cookie Policy) sets out the terms and conditions (“Website Terms”) on which we, Too Good To Go Ltd. (“we” or “Too Good To Go”), provide our services through our website http://www.Toogoodtogo.com and any Too Good To Go mobile application through which you access our website or services (together, “Website”). Please read these Website Terms carefully before ordering any products through, the Website, as your purchase of any products offered on the Website is subject to these Website Terms. By ordering products through the Website (whether now or in the future), you agree to be bound by these Website Terms. Use of the Website is also subject to these Website Terms.

 

We reserve the right to change these Website Terms from time to time by changing them on this page. We advise you to print a copy of these Website Terms for future reference. These Website Terms are only in the English language.

 

Use of your personal information submitted through the Website is governed by our  Privacy & Cookies Policy.

For the avoidance of doubt, please note that references to “Website” in these Website Terms include any current or future version of our website http://www.toogoodtogo.com and any Too Good To Go mobile application through which you access our website or services, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing our website or services that may be developed from time to time).

 

By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.

 

TERMS AND CONDITIONS OF USE AND SALE

 

  1. INTRODUCTION AND OUR RULES

1.1.       Company details: Too Good To Go Ltd. is a company registered in Denmark with registered company number 3714 6668 (in the danish “CVR-register”), whose registered office is at Sankt Annae Gade 32, 1416 Copenhagen K, Denmark.

 

1.2.       VAT number: Our VAT number is DK 3714 6668.

 

1.3.       Service: We provide a way for you to communicate your orders (“Orders”) for products (“Products”) to food businesses (“Stores”) displayed on the Website (the “Service”).

 

  1. WEBSITES ACCESS AND TERMS

2.1.       Website access: You may access some areas of the Website without making an Order or registering your details with us. Most areas of the Website are open to everyone.

 

2.2.       Acceptance of terms: By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any Products through the Website.

 

2.3.       Revision of terms: We may revise these Website Terms at any time. You should check the Website regularly to review the current Website Terms, because they are binding on you. You will be subject to the policies and terms and conditions in force at the time that you place an Order through us.

 

2.4.       Responsibility: You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Website Terms and that they comply with them.

 

  1. YOUR STATUS

3.1.       Capacity and age: By placing an Order through the Website, you warrant that:

  • You are legally capable of entering into binding contracts; and
  • You are at least 18 years old.

 

3.2.       Failure to comply with the above mentioned conditions will result in your order being rejected.

 

  1. HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED

4.1.       Compiling your Order: Enter your location/postal-code, and a list with Stores near you will appear. Once you have selected the Products you wish to order from the menu of your chosen Store and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the “buy”, “place my order” or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so we will start processing your Order and errors cannot be corrected. After placing an order you will receive a confirmation by e-mail or find it at ”my purchases” in the Too Good To Go application.

 

4.2.       Donate a meal to a homeless: One of the services Too Good To Go offers, is that you, through our Website, can donate a meal to a homeless person. Too Good To Go brings together all donations in a pool, and the payment of the pool for meals happens when the pool exceeds $ 765/£ 500/€ 670/DKK 5000. The collection and pot size can be followed on www.toogoodtogo.dk.  Too Good To Go is responsible, through incoming donations to pay for meals at the Stores.

 

Too Good To Go delivers free meals to more than 50 different shelters throughout the country. See which on: http://stopspildafmad.dk/madtilhjemloese.html. Too Good To Go has linked the Stores up with a shelter near the Store after which a volunteer from “Fra Madspild Til Maaltid” will pick up the food at the Store, transport it in a thermoboks, and distribute it to the chosen shelter. Too Good To Go has founded and is responsible for the voluntary organization “Fra Madspild Til Maaltid”, which is responsible for the delivery of the donated meals. See more at www.framadspildtilmaaltid..dk.

 

4.3.       Collecting your order: It is important that you stick to the specified pickup time. The pick up time will normally be in a time period of 15-30 minutes. Check the store description, for details about when you can pick up the food at the store. If you arrive at the store before the specified pick-up time, please wait outside for the sake of the store’s guests. Be aware that if you arrive too late the store may be closed.

 

When you have arrived at the store, show your receipt/e-mail to the store’s employees, after which they will distribute a takeaway box. Some Stores will fill up the box for you and at other Stores you can fill your own takeaway box. Fill only one side of the takeaway box. The box is designed to be closed. If the box cannot be closed the store will charge you for an extra box. One takeaway box can contain 1 kg of food. Check the store description, on how to get your takeaway box.

 

4.4.       Too Good To Go–boxes: Too Good To Go´s reusable boxes are nature-friendly and 100 % free of plastic. They can be used again and again. Easy to clean and suitable for both freezer and microwave. Read more about our recycling boxes on: http://toogoodtogo.dk/bokse/.

 

4.5.       Bring your own bag and cutlery: Bring your own bag and cutlery, where this is specified. This is done to minimize environmental impacts.

 

4.6.       Sold out: A Store is listed as “sold out”, if it has actually sold out, if it is closed on that day, if it does not sell surplus food that day or if they have agreed to be part of the concept but has not yet started.

 

4.7.       Communication: All inquiries regarding Stores and selection of offers shall be made to Too Good To Go.

 

4.8.       Cancelling your Order: Once you have submitted your Order and your payment has been authorized, you can only cancel your Order until 3 hours before pick up-time. If you wish to cancel your Order, you need to contact Too Good To Go as described in paragraph 6.3 and Too Good To Go will inform the Store , and refund your money. If the 3-hour limit is not met you will not be entitled to cancel your Order, nor will you be entitled to a refund. The reason for this rule is that we will insure that the food does not end up in the trash.

 

4.9.       Payment authorisation: Where any payment you make is not authorised, your Order will not be processed or communicated to the relevant Store.

 

4.10.     Processing your Order and Store rejections: When we receive your Order, we will begin processing it by sending it to the relevant Store and will notify you, by email or Too Good To Go application, that your Order has been received and is being processed. Please note that any confirmation page that you may see on the Website and any Order confirmation e-mail that you may receive, each merely indicate that your Order has been received and is being processed by us, and does not necessarily mean that your Order has been accepted by the Store. We encourage all our Stores to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a Store rejects your Order. However, Stores have the discretion to reject Orders at any time because they are too busy, due to weather conditions or for any other reason

 

4.11.     If you do not pick up your order: If you do not pick up your order on time, Too Good To Go is entitled to sell the product to another party, without any liability to you. Too Good To Go will not reimburse completed payments for late or missing pickup, nor will the Store.

 

  1. PRICE AND PAYMENT

5.1.       VAT and payment administration fees: Prices will be as quoted on the Website. These prices include VAT but may exclude any online payment administration charges (if you pay for your Order online). These will be added to the total amount due where applicable.

 

5.2.       Incorrect pricing: This Website contains a large number of menus and it is possible that some of the menus may include incorrect prices. If the correct price for an Order is higher than the price stated on the Website, we will normally contact you before the relevant Order is dispatched, to notify you of the updated price and to confirm whether you wish to cancel or proceed with the Order. In such an event, neither we nor the relevant Store is under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.

 

5.3.       Payment methods: Payment for Orders must be made by an accepted credit or debit card through the Website.

 

5.4.       Card payments: Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.

 

5.5.       Rejected Orders: Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will “ring-fence” the full amount of your Order. If your Order is subsequently rejected by the Store or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take up to 10 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant Store will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

 

  1. CUSTOMER CARE

6.1.       General: Customer care is extremely important to us. Subject to paragraphs 6.5 and 11, Too Good To Go will therefore try to assist you where possible if you have any problems with your Order. You can contact Too Good To Go by clicking or selecting the “Support”, “Help” or similar button or by calling the telephone number shown on the Website.

6.2.       Questions about your Order: If you have any questions or problems with your Order, you can contact Too Good To Go as described above and we will attempt to contact the Store in order to follow up on your query.

 

6.3.       Cancelling your Order: If you wish to cancel your Order after it has been submitted and payment has been authorized, you need to contact Too Good To Go within the time limit described above in paragraph 4.8.

 

6.4.       Complaints or feedback: In the event that you are dissatisfied with the quality of any Products or the service provided by a Store, please consider providing feedback in the form of ratings, comments and reviews on the Website to reflect your experience. The Reviews are an important part of our quality control process.

 

6.5.       Compensation: If you are dissatisfied with the quality of any Products or the service provided by a Store and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact Too Good To Go to lodge your complaint within 48 hours of placing your Order, and Too Good To Go will attempt to contact the Store in order to request compensation on your behalf. Please note that we have no control over Stores and the quality of the Products or service that they provide, and we are not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any Store.

 

  1. INTELLECTUAL PROPERTIES

7.1.       Terms of permitted use: You are permitted to use the Website and print and download extracts from the Website for your own personal non-commercial use on the following basis:

  • You must not misuse the Website (including hacking or “scraping”).
  • Unless otherwise stated, the copyright and other intellectual property rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from the Website other than in accordance with paragraph 7.1 is prohibited.
  • You must not modify the digital or paper copies of any materials that you print in accordance with paragraph 7.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
  • You must ensure that our status as the author of the material on the Website is always acknowledged and referenced.
  • You are not allowed to use any of the materials on the Website or the Website itself for commercial purposes without obtaining a licence from us to do so.

 

7.2.       Limitation on use: Except as stated in paragraph 7.1, the Website may not be used, and no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.

 

7.3.       Reservation of rights: Any rights not expressly granted in these Website Terms are reserved.

 

  1. ADGANG TIL YDELSER

8.1.       Website availability: While we try to ensure the Website is normally available twenty-four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period.

 

8.2.       Suspension of access: Access to the Website may be suspended temporarily at any time and without notice.

 

8.3.       Information security: The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

 

  1. VISITOR MATERIAL AND REVIEWS

9.1.       General:

9.1.1.    Other than personally identifiable information, which is covered under our Privacy Policy, any material you post, upload or transmit to the Website (including without limitation Reviews) (“Visitor Material”) will be considered non-confidential and non-proprietary. By posting, uploading or transmitting any Visitor Material, you represent and warrant that you own or otherwise control all of the rights to such Visitor Material. You agree that we will have no obligations with respect to any Visitor Material, and that we and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any Visitor Material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

 

9.1.2.    You represent and warrant that any Visitor Material you post, upload or transmit does not and will not breach any of the restrictions in paragraphs 9.2 to 9.3 below.

 

9.2.       Visitor Material Policy: You are prohibited from posting, uploading or transmitting to or from the Website any Visitor Material (including any Reviews) that:

  • breaches any applicable local, national or international law;
  • is unlawful or fraudulent;
  • amounts to unauthorized advertising; or
  • contains viruses or any other harmful programs.

 

9.3.       Visitor Reviews Policy: In particular (but without limitation), any Reviews that you submit through the Website must not:

  • contain any defamatory, obscene or offensive material;
  • promote violence or discrimination;
  • infringe the intellectual property rights of another person or legal entity;
  • breach any legal duty owed to a third party (such as a duty of confidence);
  • promote illegal activity or invade another’s privacy;
  • give the impression that they originate from us; or
  • be used to impersonate another person or to misrepresent your affiliation with another person.

 

9.4.       Removal of Reviews: The prohibited acts listed in paragraphs 9.2 and 9.3 above are non-exhaustive. We reserve the right (but do not undertake, except as required by law, any obligation) and have the sole discretion to remove or edit at any time any Reviews or other Visitor Material posted, uploaded or transmitted to the Website that we determine breaches a prohibition in paragraphs 9.2 or 9.3 above, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason.

 

9.5.       Use of Reviews: The Reviews and other Visitor Material contained on the Website are for information purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers who have ordered through the Website or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials

 

9.6.       Liability: You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by a Store or any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in this paragraph 9.

 

9.7.       Disclosure to authorities and courts: You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach of paragraph 9.2 or 9.3 or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.

 

  1. LINKS TO AND FROM OTHER WEBSITES

10.1.     Third party websites: Links to third party websites on the Website are provided solely for your convenience. If you access these links, you leave the Website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

10.2.     Linking permission: You may link to the Website´s homepage (www.toogoodtogo.com), provided that:

  • you do do in a fair and legal way, which does not damage or take advantage of our reputation;
  • you do not establish a link from a website that is not owned by you, or in a way that suggests a form of association with or endorsement by us where none exists;
  • any website from which you link must comply with the content standards set out in these Website Terms (in particular paragraph 9 (Visitor Materials and Reviews));
  • we have the right to withdraw linking permission at any time and for any reason.

 

  1. DISCLAIMERS

11.1.     Website information: While we try to ensure, that information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the Service, Products and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.

 

11.2.     Allergy, dietary and other menu information: It is the Storesthat are responsible for providing this menu information and ensuring that it is factually accurate and up-to-date, and we do not undertake any such responsibility. If you are in doubt about allergy warnings, contents of a dish or any other menu information, you should confirm with the Store directly before ordering.

 

11.3.     Store actions and omissions: The legal contract for the supply and purchase of Products is between you and the Store that you place your Order at. We have no control over the actions or omissions of any Stores. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the Website:

  • We do not give any undertaking that the Products ordered from any Store through the Website will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.
  • Estimated times for collections are provided by the Stores. Neither we nor the Stores guarantee that Orders will be available for collection within the estimated times.
  • We encourage all our Stores to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by e-mail) as soon as reasonably practicable if a Store rejects your Order. However, we do not guarantee that Stores will accept all Orders, and Stores have the discretion to reject Orders at any time because they are too busy, due to weather conditions or for any other reason.
  • The foregoing disclaimers do not affect your statutory rights against any Store.

 

11.4.     Exclusion of terms: We provide you with access to the Website and Service on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website or Service, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise ).

 

  1. LIABILITY

12.1.     General: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.

 

12.2.     Exclusion of liability: Subject to clause 12.1, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Service or the Website (including the use, inability to use or the results of use of the Service or the Website) for:

  • any loss of profits, sales, business, or revenue;
  • loss or corruption of data, information or software;
  • loss of business opportunity;
  • loss of anticipated savings;
  • loss of goodwill; or
  • any indirect or consequential loss.

 

12.3.     Limitation of liability: Subject to clauses 11, 12.1 and 12.2, our total liability to you in respect of all other losses arising under or in connection with the Service or the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of your Order or $ 150/€ 135/£ 100/DKK 1000, whichever is lower.

 

12.4.     Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.

 

  1. TERMINATION

13.1.     Grounds for termination: We may terminate or suspend (at our absolute discretion) your right to use the Website and the Service immediately by notifying you in writing (including by email or other durable media) if we believe in our sole discretion that:

  • you have used the Website in breach of paragraph 7.1 (Intellectual Property);
  • you have posted Reviews or other Visitor Material in breach of paragraphs 9.2 or 9.3 (Visitor Material and Reviews);
  • you have breached paragraph 10.2 (Links to and from other websites); or
  • you have breached any other material terms of these Website Terms.

 

13.2.     Obligations upon termination: Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website.

 

  1. WRITTEN COMMUNICATIONS

14.1.     Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

  1. EVENTS OUTSIDE OUR CONTROL

15.1.     We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control (“Force Majeure Event”).

 

15.2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • strikes, lock-outs or other industrial action;
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • impossibility of the use of public or private telecommunications networks; and
  • the actions, legislation, regulations, orders or restrictions of any government.

 

15.3.     Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event.

 

  1. ADDITIONAL TERMS

16.1.     Privacy Policy: We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Website Terms by this reference and is available on www.toogoodtogo.com.

 

16.2.     Other terms: You should also review our Cookies Policy for information regarding how and why we use cookies to improve the quality of the Website and Service, our Voucher Terms and Conditions for information regarding the use of credits and promotional discounts on the Website, and our Competitions Terms and Conditions for information regarding the terms applicable to competitions that we may run from time to time. All of these are incorporated into these Website Terms by this reference.

 

16.3.     Severability: If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

16.4.     Entire agreement: These Website Terms, and any document expressly referred to in them, constitute the whole agreement between you and us and supersede and replace all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

 

16.5.     No waiver: Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.

 

16.6. Assignment: You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.

 

16.7. Headings: The headings in these Website Terms are included for convenience only and shall not affect their interpretation.

 

  1. GOVERNING LAW AND JURISDICTION

 

17.1.     These Website Terms shall be governed by and construed in accordance with the laws of Denmark. Disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Denmark.

 

 

Privacy and Cookies Policy

Latest update, May 10th 2016

 

 

 

Privacy and Cookie Policy

We are committed to protecting the privacy of all visitors to the Website, including all visitors who access the Website or Service through any mobile application or other platform or device. Please read the following Privacy & Cookie Policy which explains how we use and protect your information.

 

By visiting and/or using the Service on the Website, you agree and where required you consent to the collection, use and transfer of your information as set out in this policy.

 

Privacy Policy

 

  1. INORMATION THAT WE COLLECT FROM YOU
    • All personal data processed by us is protected by the Danish law concerning protecting personal data, Persondataloven.

 

  • Too Good To Go Ltd. is responsible for the personal information collected through the Website and the Service. Too Good To Go can be contacted by the in paragraph 9 listed information.

 

  1. INFORMATION THAT WE COLLECT FROM YOU
    • When you visit the Website or use the Service to make an Order from a Store through the Website, you may be asked to provide information about yourself including your name, contact details (such as telephone and mobile numbers and e-mail address) and payment information (such as credit or debit card information). We may also collect information about your usage of the Website and Service and information about you from the materials (such as messages and reviews) you post to the Website and the e-mails or letters you send to us.

 

  • By accessing Too Good To Go´s information and/or the Website or Service using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, you should expect that our data collection and usage as set out in this Privacy Policy will apply in that context too.

 

  • We may collect technical information from your mobile device or your use of the Website or the Service through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Website or Service through your mobile device(s) via any Too Good To Go mobile application, through the browser of your mobile device or otherwise.

 

  1. USE OF YOUR INFORMATION
    • Your information will enable us to provide you with access to the relevant parts of the Website and to provide the Service. It will also enable us to bill you and enable us and/or a Store with whom you have placed an Order to contact you if necessary concerning the Service. For example, we and/or the Store may use your information to provide you with status updates or other information regarding your Order by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.). We will also use and analyse the information we collect so that we can manage, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. When appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this Privacy Policy and this may be exercised though your chosen method of using the Service, for example mobile, mobile applications or any other representation of the Website.

 

  • We may use your information to contact you for your review of the Service and to notify you occasionally about important changes or developments to the Website or the Service.

 

  • If you have indicated accordingly, you accept that we may use your information to let you know about our other products and services that may be of interest to you. This includes services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.

 

  • If you have indicated accordingly, you accept that we may also share information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we collect so that we can manage, support, improve and develop our business and services for your benefit.

 

  • If you do not want us to use your data in this way or if you change your mind about being contacted in the future, please let us know by using the contact details set out in paragraph 9 below and/or amending your profile accordingly.

 

  • Please note that by submitting Reviews regarding the Website, Service and/or Stores, you consent to our use of such Reviews on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside (and any other information that you may in each case consent to).

 

 

  1. DISCLOSURE OF YOUR INFORMATION
    • The information you provide us, will be transferred to and stored on our servers which may be in or outside the European Economic Area, and may be accessed by or given to our staff working outside Denmark and third parties including companies within the Too Good To Go group of companies (which means our subsidiaries and affiliates, our ultimate holding company and its subsidiaries and affiliates) who acts as a representative of ours, for the purposes set out in this policy or for other purposes notified to you. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is treated in accordance with this policy.

 

  • The third parties with whom we share your information may undertake various activities such as processing credit card payments and providing support services for us. In addition, we may need to provide your information to any Store that you have placed an Order with, so as to allow the Store to process your Order. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

  • If you have given your consent, we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by post, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out in paragraph 9 below and/or by amending your profile accordingly.

 

  • If our business enters into a joint-venture with, purchases- or is sold to- or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners, owners or their advisors.

 

  • We may use the information that you provide us, if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Website Terms and any other agreement; or to protect our rights or the rights of Stores or other third parties. This includes exchanging information with other companies and other organizations for the purposes of fraud-protection and prevention.

 

  1. SECURITY AND DATA RETENTION
    • We take all necessary steps to protect your information from unauthorized access and against unlawful processing, accidental loss, destruction or damage. We will keep your information for a reasonable period of time, in accordance with the purposes for which we have collected such information, or as long as the law requires.

 

  • If you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Unless we negligently disclose your password to a third party, we will not be liable for any unauthorized transactions made by using your name and password.

 

  • The transmission of information through the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any such transmission is at your own risk. Once we have received your information, we will seek to prevent unauthorized access, by using strict procedures and security-features.

 

  1. ACCESSING AND UPDATING
    • You have the right to see the information we have on you (“Access Request”) and ask us to make any changes to ensure that it is accurate and up to date. If you wish to do so, please contact us using the contact details set out in paragraph 9 below.

 

  • In the event that you make an Access Request, we reserve the right to charge a fee of DKK 10,00 for each commenced page to meet our costs in providing you with written details of the information we have on you. The payment cannot exceed DKK 200,00.

 

  • We reserve the right to only meet the request for access to your personal information if it has been more than 6 months since your last such request.

 

  1. CHANGES TO OUR PRIVACY & COOKIE POLICY
    • Any changes to our Privacy & Cookie Policy will be posted to the Website and, when appropriate, through e-mail notification.

 

  1. COMPLAINT ABOUT USE OF INFORMATION AND DATA
    • You have the opportunity to complain about our use of information and data relating to you. Such a complaint against the processing of information should be filed under the General Data Protection Regulation from the European Commission and Danish law.

 

  1. CONTACT
    • All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Too Good To Go ApS, VAT-no. DK-37146668, at Sankt Annae Gade 32, 1416 Copenhagen K, Denmark or by pr. e-mail info@toogoodtogo.com or telephone to +0045 70 60 52 40.

 

  1. COMPETITION TERMS AND CONDITIONS
    • The following general terms and conditions (the “General Competition Terms”) will apply to all competitions held by Too Good To Go.

 

  • Individual competitions will also be subject to-, and the General Competition Terms will be supplemented and/or modified by, additional terms and conditions (the “Specific Competition Terms”) that will be specified in connection with each competition.

 

  • Competitions are open to individual residents of Denmark aged 18 or over, except employees of Too Good To Go, their associated, affiliated or subsidiary companies, and their families, agents, or anyone connected with the competition.

 

  • Winners will be responsible for ensuring they are able to accept the relevant prize, as set out and in accordance with these General Competition Terms and any applicable Specific Competition Terms.

 

  • We reserve the right to withdraw the competition winner, and find a new winner, if the relevant prize is not accepted or claimed within the time period stated in the applicable Specific Competition Terms.

 

  • Completing and submitting a competition entry form will be deemed acceptance of the General Competition Terms and any applicable Specific Competition Terms.

 

  • The General Competition Terms and any applicable Specific Competition Terms shall be governed by the laws of Denmark and subject to the exclusive jurisdiction of the Danish courts.

 

  • Any personal data that is collected as part of any competition held by Too Good To Go, will be processed in accordance with applicable danish data protection legislation. For further information on our Privacy Policy please go to: www.toogoodtogo.com.

 

  • We reserve the right to withdraw any competition at any time without prior written notice and/or to alter or amend the General Competition Terms or the Specific Competition Terms for any competition at any time.

 

  • Our decision is final and binding in all matters relating to any competition and no correspondence will be entered into.

 

  • All, at any time valid, standard terms and conditions for use of the Website and Service, also applies to competitions held by us.Nederst på formularen

 

 

 

 

 

 

Cookie Policy

 

We use cookies to improve the quality of our site and service, and to do our best to make your browsing experience meaningful. When you enter our site, our web server sends a cookie to your computer, which allows us to recognize your computer but not specifically who is using it. By associating the identification numbers in the cookies with other customer information, e.g. when you log on to our site, we will know that the cookie information relates to you. By proceeding beyond this page you consent to our cookie settings and agree that you understand this Cookie Policy which explains how you can manage your cookie choices and preferences.

 

  1. WHAT ARE COOKIES?

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the website. A number of the cookies we use, lasts only for the duration of your web session and expires when you close your browser. Other cookies are only used if you ask us to remember your username and password for the next time you return to the site, and will last for a longer duration.

 

  1. WHY DO WE USE COOKIES?

The cookies used on www.toogoodtogo.com are explained below and based on the International Chamber of Commerce guide for cookie categories.

 

  1. STRICTLY NECESSARY COOKIES

Strictly necessary cookies allow you to use essential features of our site, such as enabling you to order takeaway more easily.

 

The essential features of our site requires strictly necessary cookies, which makes us able to remember your postal code and what is in your shopping basket whilst you continue to order products from our site and/or navigate to different pages of the site during your browsing session. We are also able to identify you as being logged on to www.toogoodtogo.com and to ensure that you are able to access the appropriate features of our site.

 

If you choose not to accept these cookies, you will be unable to use our site for ordering takeaway, which means that only browsing will be possible.

 

  1. PERFORMANCE COOKIES

Performance cookies collect information about how you use our site, which makes us able to improve the quality of our site and service.

 

Our performance cookies do not collect any information that could potentially identify you. All information collected is anonymous and is used by us to:

  • provide statistics on how our site is used;
  • monitor which website our users arrived from; and
  • help us improve the site by measuring usage information and any errors which occur during our users’ browsing experience.

 

  1. FUNCTINALITY COOKIES

Functionality cookies provide you with improved site functionality by allowing access to additional services or to enhance your future visits to our site.

 

Functionality cookies used on our site provides you with improved site functionality whilst you are browsing, e.g. ensuring you stay logged on to our site if you tick the relevant box when you register or log on. In the future these cookies may share information with partners to provide services on our site, in which case we will update our cookies policy accordingly. Any information which is shared with partners in the future is only to be used to provide the service, product or function and not for any other purpose.

 

  1. TARGETING AND SHARING COOKIES

Targeting & sharing cookies offers you a customized browsing experience by providing you with interest based services both on this site and on some other websites too. Cookies which customize your browsing experience on our site only collect information by reference to the IP address that you are using. Some of these customized browsing experiences may be linked to services, provided by third parties who provide these services for recognizing that you have visited our site. This information is used to inform you of products and/or services which may be of interest to you or for services provided by our third party partners. These cookies may also link to social networks such as Facebook or Twitter and provide advertising agencies with information from your visit, so they can present you with advertisements that may be of interest to you. For more information about this type of interest based advertising, and about how to disable this feature, please visit www.toogoodtogo.com

 

  1. MANAGING YOUR COOKIE PREFERENCES:

Some of the cookies used by our site are served by us, and some are served by third parties who delivers such services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browsers. Please note however, that by blocking or deleting cookies used on our site you may not be able to take full advantage of our site.

 

Our Privacy Policy can provide you with further details on how we use any personal information you provide us, although not all information captured by using cookies will identify you. We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.

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